FAQs | LAMOSE

All LAMOSE products come with a lifetime warranty. This covers any manufacturing defects in the material or workmanship under normal use and maintenance. Please note, this doesn't cover damage caused by accidents, inappropriate use, or wear and tear.

LAMOSE products are made from high-quality, food-grade 18/8 stainless steel, renowned for its strength, durability, and resistance to rust and corrosion. Our lids are made from BPA-free plastic with a silicone seal to ensure a tight fit and prevent leaks. Our materials are carefully selected to ensure they are safe, sustainable, and able to keep your drinks at the perfect temperature.

Our LAMOSE drinkware is designed with advanced thermal technology. For our hydration and beer can collections, cold beverages can stay chilled for up to 24 hours. Hot beverages in our coffee collection can stay warm for up to 12 hours. However, the actual duration can vary based on the starting temperature of the drink, the outside temperature, and how often the container is opened.

While our LAMOSE drinkware is made from durable stainless steel, we recommend hand washing all our products to maintain the integrity of the insulation and the longevity of the custom engravings. Using the dishwasher may affect the insulation properties and could lead to fading of the personalized designs over time.

No, LAMOSE products should not be microwaved. Our drinkware is made of stainless steel, which is not safe to put in the microwave. Microwaving can damage both the product and the microwave.

To clean your LAMOSE drinkware, hand wash with warm, soapy water. Rinse thoroughly after cleaning and leave it open to air dry. Avoid using bleach or abrasive cleaners to maintain the integrity of your drinkware and its custom design.

At LAMOSE, we offer a range of customization options to make your drinkware truly unique. You can choose to engrave photos, text, or custom designs onto your selected product.

Absolutely! You can upload your own design or logo for engraving. It's a great way to personalize your drinkware or to create unique corporate gifts or promotional items.

To customize your product, simply select your preferred drinkware, choose the 'Customize' option, and upload your photo, text, or design. Our team will then professionally engrave your submission onto your chosen product. The whole process, from engraving to shipping, typically takes about 5 days.

We can engrave almost any design, but there are a few limitations. The design should fit within the engraving area of the product, it shouldn't infringe any copyrights, and it must adhere to our guidelines (no explicit or offensive content, for example).

Due to the personalized nature of custom products, we are unable to accept returns or exchanges unless the product is defective or there has been an error in the customization process. If you have any issues with your order, please contact our customer service team, and we'll do our best to resolve the situation.

We offer a variety of shipping options to cater to your needs. These include standard shipping, express shipping, and for certain areas, overnight shipping. The available options will be presented to you at checkout.

The shipping time depends on the shipping method you choose and your location. Standard shipping usually takes 5-7 business days, while express shipping can shorten that time to 2-3 business days. Please note that this does not include the time it takes to process and prepare your order, especially for customized items.

es, we ship internationally to a number of countries. You can find the full list of countries we ship to in our shipping policy. Please note that international shipments may be subject to customs fees or import duties.

Yes, once your order has been shipped, you'll receive a shipping confirmation email that includes a tracking number. You can use this number to track the progress of your shipment.

If you need to change your shipping address, please contact our customer service as soon as possible. We'll do our best to accommodate your request, but we can't guarantee changes can be made once an order is in processing or has been shipped.

Yes, we do offer wholesale pricing. Pricing depends on the quantity and customization requirements of the order. Please contact us directly to discuss your specific needs and we'll provide you with a tailored quote.

Our minimum order quantity for wholesale purchases typically starts at 24 units. However, this may vary depending on the specific product and customization requirements.

Absolutely! You can mix and match different products to reach the minimum order quantity for wholesale pricing.

Yes, you can. We offer a wide range of customization options, including engraving of logos, designs, or text. Please note, the cost and time required for customization will depend on the complexity of the design and the quantity of the order.

The fulfillment time for wholesale orders depends on the size of the order and the level of customization required. Once we have all the details of your order, we can provide a more accurate timeline.