How can we help?

We offer standard shipping (5-7 business days), express shipping (2-3 business days), and overnight shipping for select areas. Available options will be shown at checkout based on your location.

Standard shipping takes 5-7 business days, express is 2-3 business days. Custom orders may require additional processing time (typically 3-5 days) before shipping.

Yes! We ship to Canada, USA, and many international destinations. International orders may be subject to customs fees or import duties. Check our shipping policy for the full list of countries.

Absolutely! Once shipped, you'll receive an email with your tracking number. You can also track your order anytime in your account dashboard.

Non-customized items can be returned within 30 days in original condition. Due to their personalized nature, custom products cannot be returned unless defective or there was an error in customization. See our full return policy.

Please contact us as soon as possible if you need to change your shipping address. We'll do our best to accommodate, but can't guarantee changes once an order is processing or shipped.

Yes! All LAMOSE products come with a lifetime warranty covering manufacturing defects — things like faulty insulation, defective seals, or lids that crack under normal use. What's not covered: accidental drops, dents, scratches, or damage from misuse (freezer, microwave, etc.). If your issue isn't covered, don't worry — you can purchase replacement lids and parts from our accessories store.

Our drinkware is made from premium food-grade 18/8 stainless steel with double-wall vacuum insulation. Lids use BPA-free plastic with silicone seals. All materials are safe, sustainable, and built to last.

Cold drinks stay chilled for up to 24 hours, hot drinks stay warm for up to 12 hours. Actual times may vary based on starting temperature, ambient conditions, and how often you open the lid.

We recommend hand washing to maintain insulation and protect custom engravings. Use warm soapy water, rinse thoroughly, and air dry with the lid off. Avoid bleach or abrasive cleaners.

No, LAMOSE products should not be microwaved. Our drinkware is made of stainless steel, which is not safe to put in the microwave.

Yes! Replacement lids, seals, straws, and other accessories are available in our accessories store. If your part broke due to a manufacturing defect (e.g., a lid that cracked under normal use, a seal that failed prematurely), contact us through the form on this page — it may be covered under our lifetime warranty at no cost. If the damage was accidental (drops, lost parts, normal wear), you can purchase a replacement directly from the store.

It depends on how it broke. Manufacturing defects (cracks that appeared during normal use, a seal that stopped working, a mechanism that failed) — yes, that's covered under our lifetime warranty. Send us a message with a photo and your order number and we'll get a replacement to you. Accidental damage (drops, impacts, chewing, dishwasher warping) — these aren't covered, but replacement lids are affordable and available in our accessories store. Not sure which applies? Just ask — we're happy to take a look.

Registration is automatic for orders placed on lamose.com. For gifts or purchases from other retailers, simply keep your proof of purchase. If you need warranty service, send us a message with your product details.

Most lids can be disassembled for deep cleaning. Remove the silicone seal and wash all parts with warm soapy water. For stubborn odors, soak in a mixture of baking soda and warm water for 30 minutes. Rinse thoroughly and air dry before reassembling.

We offer laser engraving (permanent, elegant), 5D UV printing (full-color, textured), and screen printing. You can add photos, text, logos, or custom artwork to any product.

Absolutely! Upload your own design, logo, or photo during checkout. For best results, use high-resolution images (300 DPI or higher). Our team will send you a proof before production.

Custom orders typically take 3-5 business days to produce before shipping. You'll receive a digital proof within 24-48 hours for approval. Rush options available for urgent orders.

5D UV printing is an advanced technology that creates full-color, textured, photorealistic designs that wrap around the entire surface. Unlike traditional printing, it creates a raised texture you can feel, making designs more vibrant and durable.

Due to their personalized nature, custom products cannot be returned unless defective or we made an error. Please review your proof carefully before approving. We're happy to fix any mistakes on our end!

Yes! We offer tiered pricing for bulk orders. Visit our Corporate Sales page to request a custom quote. Pricing depends on quantity and customization requirements.

For most products, there's no minimum! For 5D UV printing, the minimum is typically 24 units. We're flexible and happy to work with orders of any size.

Absolutely! We specialize in custom corporate drinkware for employee gifts, client appreciation, events, and more. Get a free quote and our team will create a custom solution for you.

Yes! We offer free samples so you can feel the quality firsthand before committing to a larger order. Simply request a sample when submitting your quote request.

Absolutely! You can mix and match different products to reach quantity discounts. Our team will help you find the best combination for your needs.